Mado Help & Support

Something not working, or a booking time looks wrong? Email jordan@getmadoapp.com and we’ll get back to you.

Booking times

Mado works out when booking opens from each place’s published policy and shows it in your time, with Tokyo time beside it. Each place shows when we last checked its rule. Places change their policies, so an estimated time says so; when in doubt, check the venue’s own page.

Alerts

Alerts come as notifications, and with Pro as texts to a US or Canadian number. If they stop, check that notifications are allowed for the app in iOS Settings, and that Focus or quiet hours aren’t holding them. Reply STOP to any text to stop texts, START to turn them back on.

We never book for you

When booking opens, Mado takes you to the right place: TableCheck, OMAKASE, the venue’s website or its phone number. The booking itself is between you and the venue.

Subscription

Pro renews through your Apple Account. To cancel or change it, open Settings on your iPhone, tap your name, then Subscriptions. To restore a purchase on a new phone, use Restore Purchases in the app’s Subscription settings.

Deleting your account

In the app, go to Settings › Delete account. This deletes your trips, alerts and settings. It doesn’t cancel an App Store subscription, so cancel that first.